- Manage all operations within Colombia, overseeing profit, revenue, resource KPIs, and quality targets to drive business growth and operational excellence.

- Recruit and nurture top talent specializing in Oracle and Salesforce applications to support US-based engagements.

- Develop and execute comprehensive business plans, including budgeting, forecasting, and resource allocation, ensuring alignment with organizational goals.

- Establish and enforce policies across departments such as finance, HR, and purchasing, ensuring compliance with local regulations and maintaining strong financial controls.

- Conduct market research to identify resource opportunities, develop proposals, and negotiate business deals, fostering long-term client and supplier relationships.

- Build and lead a competent leadership team, including PMO, HR, and recruiting groups, to drive organizational growth and success.

- Foster productive relationships with government and community agencies to streamline operations and enhance the organization’s reputation.

- Support the development and implementation of delivery frameworks, leveraging expertise in ERP, HCM, and CX domains to ensure efficient project execution.

- Provide guidance and mentorship to teams, creating a collaborative environment that fosters innovation and high performance.

- Promote Agile Scrum practices, coaching individuals and teams to improve delivery efficiency and adaptability to changing requirements.

- Spearheaded large-scale digital transformation projects with a value range of $6 million to $10 million USD.

- Collaborated with senior leadership to develop and execute go-to-market strategies for new digital offerings in the Americas.

- Partnered with industry and technology leaders to identify emerging trends and assess their potential impact on client businesses.

- Developed and delivered thought leadership presentations to executive clients, showcasing EY's digital transformation capabilities.

- Partnered with territory leaders to translate client growth strategies into actionable delivery plans, ensuring alignment with product goals and user needs.

- Established and managed comprehensive delivery frameworks, encompassing tools, procedures, and best practices for program and product management.

- Tracked key performance indicators (KPIs) and implemented process improvements to continuously enhance delivery efficiency and client satisfaction.

- Collaborated with Delivery Leads to spearhead strategic initiatives that matured the Delivery Practice and optimized product development processes.

- Led end-to-end data management and migration strategies for public sector clients in Canada, including data assessment, cleansing, migration, and integration within the established product delivery framework.

- Supported the well-being and success of delivery teams across North and South America, fostering a culture of innovation and collaboration.

- Coached individuals, teams, and stakeholders on Agile methodologies, empowering them to adapt and thrive in a rapidly evolving digital landscape.

- Designed and implemented portfolio-wide training, support, and mentorship programs, equipping Project and Product Managers with the knowledge and skills necessary to adhere to the established product delivery framework and deliver exceptional results.

- Led Agile and Scrum training sessions, empowering teams to adopt agile practices effectively.

- Owned the product lifecycle from ideation to launch for Freshworks products across Americas, ensuring successful product-market fit and alignment with regional needs.

- Developed comprehensive product roadmaps and user stories, prioritizing features and functionalities based on user research and competitive analysis.

- Collaborated effectively with cross-functional teams (design, engineering, marketing) to translate product requirements into actionable plans, optimizing development processes and driving user adoption.

- Established Freshworks’ presence in Colombia, spearheading the company’s entry into the market and generating a projected yearly revenue of close to 1 million USD.

- Developed and executed comprehensive business and operating plans, setting quarterly goals and annual targets for revenue, profitability, and cashflows, ensuring alignment with product goals and market needs.

- Built strategic partnerships and relationships with local partners, expanding the reach of Freshworks’ solutions and services in the Colombian market.

- Established synergies and cultural alignment between North and South America, fostering a collaborative environment conducive to product adoption and growth.

- Led and managed client engagements across Latin America, ensuring successful product deployment within budget and timeline constraints.

- Developed and implemented recruitment strategies, building a high-performing team to deliver innovative digital solutions across the Americas.

- Defined and tracked key performance indicators (KPIs) and objectives and key results (OKRs) to measure product success, focusing on factors such as revenue, user adoption, client satisfaction, and team performance.

- Collaborated with the legal team to define the company’s legal structure and establish labor contracts for the Colombian market.

- Developed and executed comprehensive business and operating plans, setting quarterly goals and annual targets for revenue, profitability, and cashflows, ensuring alignment with product goals and market needs.

- Led client engagements through agile transformations, ensuring successful product development and delivery within budget and timeline constraints.

- Established and managed the overall project, process, and quality management framework, including tools, procedures, and standards for efficient product delivery.

- Defined and implemented the delivery framework for multiple work streams, ensuring adherence to technology standards and optimizing product development processes.

- Oversaw strategic planning and execution processes, aligning product development with business goals and market needs.

- Managed a portfolio of major clients and their projects, ensuring client satisfaction and successful product implementation.

- Defined and tracked relevant KPIs (e.g., productivity, profitability) to optimize resource allocation and maximize product value delivery.

- Built strong, proactive relationships with clients, ensuring clear communication and managing delivery expectations.

- Monitored adherence to leading project management methodologies, ensuring efficient and effective product development.

- Led portfolio-wide training, support, and mentorship programs, fostering a culture of continuous improvement and product excellence.

- Provided thought leadership on CRM and CCM IT strategies, contributing to product roadmap development and market alignment.

- Led the successful implementation of multiple core banking projects from concept to completion, ensuring alignment with product goals and business objectives.

- Built strong client relationships, fostering engagement and ensuring clear communication throughout the product development lifecycle.

- Managed and led global teams spread across different locations, fostering collaboration and driving efficient product delivery.

- Performed comprehensive project management activities, including planning, budgeting, and productivity analysis, optimizing resource allocation and product development timelines.

- Possessed deep technical and functional expertise in various banking and financial modules (payments, loans, deposits, etc.), contributing to solution design and architecture of core banking solutions.

- Led the planning, development, and delivery of core banking solutions, ensuring product functionality and alignment with business requirements.

- Successfully managed the Payments and Loans modules, leading teams spread across different locations and fostering effective collaboration.

- Performed effort estimation for new developments using Function Point analysis, optimizing resource allocation and project timelines.

- Conducted impact and gap analysis of legacy systems, identifying opportunities for product improvement and modernization.

- Ensured adherence to service level agreements (SLAs), maintaining high quality standards, accurate effort estimation, and optimal resource utilization throughout the product development lifecycle.

- Led the data migration process from the bank’s legacy system to the new core banking system, ensuring data integrity and seamless product transition.

- Contributed to the development and customization of core banking products, gaining valuable experience in the product development lifecycle.

- Successfully mentored a team of 15 analysts in Shanghai, China, fostering knowledge sharing and team growth.

- Provided post-go-live support, ensuring adherence to service level agreements (SLAs) and CMMI compliance, contributing to product quality and stability.

- Actively engaged in learning and development of core banking and finance concepts, demonstrating a commitment to continuous learning and product knowledge expansion.

- Dedicated to acquiring and honing technical skills and tools, building a strong foundation for future product development roles.